Return, Refund, Replacement, Shipping & Delivery Policy

At Baby Gambling, we aim for your complete satisfaction with every purchase for your little one. Every product is packed with care to help ensure that it reaches you safely and in good condition.

Please read the following policy carefully before placing your order.

1. Damaged, Defective, Incorrect or Missing Products

Please report the issue within 24 hours of receiving the order if:

• The product is damaged or defective.
• You received a product different from the one ordered.
• A product or item is missing from your order.
• The package appears damaged or tampered with.

To report an issue, please send us:

• Your order number.
• A clear description of the issue.
• Clear photographs and an unboxing video of the product and packaging.

Email us at info@babygambling.in or call us at +91 91885 89445.

Our team will review the information and provide the appropriate resolution as quickly as possible.

2. Order Cancellation

• An order may be cancelled within 24 hours of placing the order, provided it has not already been processed or shipped.
• Cancellation requests received after 24 hours may not be accepted.
• Once an order has been shipped, it cannot be cancelled.

In certain cases, and only after approval from our team, an eligible amount may be provided as a store voucher for future purchases.

3. Returns

• Eligible return requests must be raised within 7 days of delivery.
• The product must be unused, unwashed, undamaged and in its original condition.
• The original invoice, tags, accessories and packaging must be retained.
• Returns sent without prior approval from Baby Gambling may not be accepted.
• Products damaged due to misuse, improper washing, incorrect handling or normal wear and tear are not eligible for return.

4. Exchanges and Replacements

• Exchanges and replacements are subject to product and stock availability.
• If the same product is unavailable, we may offer an alternative product, store voucher or refund, depending on the situation.
• For exchanges requested due to size, colour or customer preference, shipping charges may apply.
• If the replacement is required because of a verified manufacturing defect, incorrect product or delivery damage, the applicable replacement shipping cost will be handled by Baby Gambling.

5. Product-Specific Conditions

Garments

Size-related return or exchange requests may be accepted within the eligible return period, provided the garment is unused, unwashed and returned with its original tags and packaging.

Non-Garment Products

Size-related returns are not available for non-garment products. Please review the product measurements and specifications carefully before placing your order.

6. Non-Returnable Products

The following products may not be eligible for return, refund or exchange unless they have a verified manufacturing defect or were damaged during delivery:

• Products purchased during special clearance promotions.
• Products sold as final-sale items.
• Personalised or customised products.
• Products supplied with promotional freebies.
• Used, washed, stained, altered or damaged products.
• Products returned without their original packaging, tags or accessories.

7. Refund Policy

• Refunds will be initiated only after the returned product is received and successfully inspected by our team.
• Approved refunds will generally be processed within 7 working days after inspection.
• Refunds for prepaid orders will be processed to the original payment method, wherever possible.
• Original shipping charges, express delivery charges and other convenience charges are non-refundable unless the return is caused by an error from Baby Gambling.
• For Cash on Delivery orders, a non-refundable delivery or handling charge of up to ₹150 may be deducted from the eligible refund.

After a refund has been processed, the time taken for the amount to appear in your account may depend on your bank or payment provider.

8. Shipping and Order Processing

• Orders are normally processed and shipped within 1–3 business days.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• Processing may take longer during sales, festive periods, high-demand periods or unforeseen circumstances.
• Once your order is shipped, tracking information will be shared through the contact details provided during checkout, where available.

9. Delivery Time

• Standard delivery generally takes 5–7 business days after dispatch.
• Delivery time may vary depending on the destination, courier availability, weather conditions, public holidays or other circumstances beyond our control.
• Delivery to remote or service-limited locations may require additional time.
• Express delivery may be available for eligible prepaid orders at an additional cost.

10. Incorrect Address and Failed Delivery

• Customers are responsible for providing a complete and accurate delivery address and contact number.
• Baby Gambling will not be responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
• If an order is returned because the customer was unavailable, refused delivery or provided incorrect information, additional shipping charges may apply for redispatch.

11. Contact Us

For return, refund, replacement, shipping or delivery assistance, please contact:

Baby Gambling Customer Support

Phone: +91 91885 89445

Email: info@babygambling.in

Support Hours: Monday to Saturday, 9:30 AM to 5:30 PM

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Baby Gambling reserves the right to update this policy when necessary. Any revised policy will be published on this page. This policy does not affect any rights available to customers under applicable law.